Direct Payments & Payroll

Direct Payments Advice

Direct Payments & Payroll

We have a team of experts available to support you and help you understand every aspect of direct payments and personal budgets. So let us be the link you need to keep control of who, when and how you are supported, enabling you to live a happier and more fulfilling life.

What is a direct payment and personal budget?

It is an amount of money that's paid directly to you or someone acting on your behalf, in order to help you meet your assessed social care needs. It's intended to give you more control and enable you to choose support services that suit you and your circumstances best.

Who is eligible for a direct payment and personal budget?

Quite simply, anyone who is eligible for social care funding is eligible for direct payments and personal budgets too.

What can Vibrance Direct Payments service do for you?

  • Guide you through the process of a direct payment
  • Support to indentify and purchase local community resources
  • Support you to employ a personal assistant
  • Support you in how to be a good employer
  • Provided you with information, advice and guidance relating to your direct payments.
  • Support you to purchase care from a domically care agency.
  • Sign post to other support services
  • To support you over the phone, drop into the office or we can come out to meet you.

Vibrance have a team of experienced Direct Payment Advisors that are here to help you.

For residents of Southend please call 01702 214547 or 01702 214546

Southend-on-Sea Borough Council referrers, please complete this online form.

For residents of Bromley Bexley, Wandsworth please call 0208 290 6639 or email

For all other enquiries and self referrers call 020 8522 7160

Side Image

Vision & Values

We've set an ambitious goal for 2020. Find out how our values are helping us achieve it, whilst enabling people to lead the lives they want.

Read more

Side Image

Locations Map

Find out more about each Vibrance location on our handy interactive map.

View locations